Evolving customer expectations in the insurance industry

How insurers can meet new customer preferences and demands

Smart Solutions International has been named Infor Financials and Supply Management Partner of the year for 4 out of the past 5 years and we’ve been helping organizations deploy powerful software and technology solutions for over 20 years. 

In a nutshell ‘Smart Solutions International helps organizations achieve results year-over-year’ 

Our domain expertise in insurance coupled with many years of experience integrating accounting and ancillary systems will translates into successful projects with exponential time-to-value results. 

Technical tools optimized for business users

  • Integration connectors and business process modeling
  • Complete workflow automation
  • Extensibility engine for new functionality and experiences
  • Flexible scripting capabilities
  • Exhaustive monitoring and troubleshooting tools

Creating new automation for disconnected systems and processes

  • Combine information from disconnected systems

  • Enrich and augment existing business process

  • Reduce execution time and error rate

  • Manage from a single connected platform

Surpassing expectations

Customer expectations have changed with technology and innovative services. Today’s customers have more ways to research and purchase their products than ever before. If insurance organizations want to attract and keep them, they need to create a satisfying, consistent customer experience across all channels. The importance to align business strategy with customer interests is clear and weighing on insurance industry leaders. That is why so many are now trying to innovate and transform in unique ways that create more value and better experiences for customers.

The acceptance and application of innovative technology, data science, modern workforce strategies, and security considerations are all playing a part. Insurers must avoid customer inconvenience, lack of trust, and poor service. Ultimately, the insurance industry needs to understand and respond to shifting customer expectations because those experiences impact the bottom line.