Smart Solutions Training Services
Ensuring your project team and end users are well-trained is imperative. Therefore, Smart Solutions offers comprehensive training and mentoring services to ensure your organization has the knowledge to effectively deploy and use application solutions licensed through our partners. Training is focused on the specific needs of the user determined by the role and solution being implemented.
Smart Solutions is a provider of formal training classes developed by our partners, Infor Global Services, Proactis and Cognos, an IBM Company. A full curriculum of instructor led training with student workbooks that include hands-on exercises are used to engage the implementation team. Training is conducted onsite at your location for typical class sizes up to 10 attendees and may include assistance with setup of your training environment, and incorporates all applicable training materials, workshops, and supporting data. In addition, you can choose to customize the course to your data, providing a more relevant and intuitive learning experience to your employees. Our instruction methodology is built on the train the trainer concept with the implementation team attending the project curriculum and then generally responsible for delivery of end-user training, developed with the help of Smart Solutions consultants. This helps to ensure that your personnel are developed as the 'on-site' expert that can assist with user questions and provide ongoing internal training.
Mentoring services are also available which typically include a collaborative, hands-on approach with less emphasis on formal classroom manuals / materials. This is typically more appropriate for a small group, customized training objectives, or specific training budget requirements / constraints.
Smart Solutions Implementation Methodology
Smart Solutions consultants follow a specified methodology, combining product, technical, and consulting skills to navigate clients through the necessary steps in the implementation process. We combine years of experience with proven processes to ensure success when implementing your critical business solutions.
The Implementation Methodology includes control and monitoring of software implementation projects. It assesses the quality of the implementation and monitors the risks associated with implementations. The level of project management included in the project is dependent on complexity, risk and the capabilities of both Smart Solutions and Customer involved staff members.
Critical to successful implementations is to have the right resources available at the right time and assigned to the right tasks. Our approach and criteria for project success recommends mixed teams consisting of key users knowledgeable of the business processes and systems personnel. Our approach is designed so both Smart Solutions and the Customer can work together to determine the appropriate resources and strategy to manage the project for success.